For business and industry customers
Save on Energy is changing. Learn more here.
Programs and incentives
Effective April 1, 2019, the IESO is directly handling all new Retrofit applications and customer service.
Customers with Retrofit projects that were contracted with their local hydro company can continue to look to them for information and support until the project is completed. If you had an application with your local hydro company that was not approved before May 1, 2019, you will receive an email notification to transfer your application to the IESO.
Note that the Retrofit program has moved to a new online application portal that businesses and their representatives can use to apply for an incentive. For more information, please contact Retrofit@ieso.ca or call the Save on Energy Retrofit Support Line at 1-844-303-5542.
The IESO has launched a new online portal for businesses and their representatives to apply for Retrofit rebates. The new portal provides a consistent customer experience, improved functionality and enhanced security. Learn how to sign up or login to the portal, as well as access training information and additional resources by visiting our retrofit portal page.
Customers should see limited changes when the IESO begins direct delivery of the program as of April 1, 2019. Customers with questions regarding existing contracts should contact their local hydro company for information about their contractual obligations.
Questions about the program and how to submit a new application for energy-efficiency or waste energy-recovery applications should be submitted to ProcessandSystemsUpgrades@ieso.ca.
Customers should see no impact to this program, and participation remains open to multi-site customers across the province.
Customers with existing contracts should see no impact during the term of their agreement and enrollment remains open.
The following programs have ended: Audit Funding Program, Residential New Construction, High Performance New Construction, Existing Building Commissioning, and Monitoring and Targeting. For documents related to discontinued programs, visit the archive page.
Please contact your local hydro company for a status update on your application.
For the most part, customers should not experience delays in service for programs that are continuing. There may, however, be a small delay in service for the Retrofit program as the IESO switches to a new application portal. If you have any concerns about the status of your existing application, please contact your local hydro company.
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The provincial government has announced changes to the way energy-efficiency programs are delivered as part of its commitment to reduce electricity costs for customers. The ministerial directives can be found here and here. As a result, a new suite of energy-efficiency programs for businesses will be centrally delivered by the IESO. This means that Ontario businesses will continue to have access to incentives for retrofits and other energy-efficiency projects and see lowered energy costs, and all consumers will benefit in the long run.
Low-income consumers can continue to participate in the Home Assistance Program to support energy-efficient upgrades and help manage their hydro bills. While the Heating and Cooling program will be discontinued, consumers can look to www.SaveOnEnergy.ca for information and resources to help them reduce energy waste in their homes.
Existing energy-efficiency programming for Indigenous communities will serve more communities under new program delivery and funding arrangements.
The IESO will begin to deliver the new suite of programs effective April 1, 2019. For continuing programs, most customers shouldn’t notice an impact in service. There are, however, deadlines associated with the programs that are being discontinued. Please check individual program update pages for details.
The IESO manages Ontario’s power system in real-time, plans for its future energy needs and operates the electricity market. As part of these responsibilities, it oversees the delivery of energy-efficiency programs in the province. Conservation makes a lasting contribution to the province’s long-term energy needs by reducing and delaying the need for new power plants and transmission lines.
Looking ahead, the IESO is looking at ways that energy efficiency can compete against other available forms of supply to meet the needs of Ontario’s electricity system and will be talking to stakeholders about how it can enable this.
Programs for the 2019-2020 interim framework include:
In addition, energy-efficiency programming for Indigenous communities will continue with more communities to be added. More details will be forthcoming.
The following programs will be discontinued: Instant Discount, Heating and Cooling program, Audit Funding, Residential New Construction, High Performance New Construction, Existing Building Commissioning, Monitoring and Targeting. Please visit the program update pages for Residential, Small Business, Business and Contractors and Allies for more information about deadlines for existing applications.
Save on Energy offers consumers information and resources to become more energy efficient and save money. On this site you can access buying guides, case studies and practical advice about how to improve comfort at home or productivity at work.
Employers should also consider incentives that defray the cost of training staff on energy management practices, by visiting the Save on Energy Training and Support page.
If you are planning a project with a continuing program, you should see no or minimal impact. In most cases, project applications were transferred to the IESO on May 1. If you had an existing contract with a program prior to May 1, your local hydro company will continue to support the project to completion. Contact your program provider or your local hydro company about any existing applications.
If your project is with a program that is being phased out, contact your program provider or local hydro company about project deadlines. You can also visit the appropriate program page to learn more.
If you have a project or application in the queue, call your program provider or local hydro company for an update. You can also call the Save on Energy call centre at 1-877-797-9473. You can also find program-specific email addresses on the program update pages for Residential, Small Business, Business and Contractors and Allies.
Local programs will also be ending. These include:
Please contact your local hydro company for more information about these programs.