Frequently asked questions

Find answers to the most asked Retrofit program questions.

Registering for the Portal

Working with Applicant Representatives

Timing

Completing Applications

Pre-approvals

QA/QC

Invoicing


Don’t see your question?

Email us at retrofit@ieso.ca or give us a call through the Retrofit support line at
1-844-303-5542.

I work for an LDC, who should I contact for support?

Please contact LDC.Support@ieso.ca for issues related to existing Retrofit applications and Reported Results.

Please ensure to include the following information in your inquiry: 

  • Please reference the Retrofit and application # in the subject line or Reported Results and state the reporting period (e.g. May 15)
  • Please include your username and LDC name in the content of the email
  • Please include the date that you experienced the issue along with a clear explanation of the type of issue you are experiencing
  • Application status and any other applicable dates
  • Other helpful information may include any other documentation and screenshots as applicable – please include screenshots as attachments