Applying for your incentive just became easier through the Retrofit application portal – a self-serve platform that provides applicants and their representatives a streamlined way to apply for the Retrofit program.
If you had an existing account in the previous system, you must reactivate your account. Fill out the Sign Up form below. Sign up with the same email address used for your previous account and you will receive a reactivation email.
Retrofit Portal Training Webinar for Applicants and Applicant Representatives
Watch a recording of a training webinar about the Retrofit Portal which includes instructions on how to register and information on how to submit a Retrofit project application from start to finish.
Length: 1 hr 51 min | Password: 96cWa3qp
Frequently Asked Questions
For applications submitted today, the average processing time to achieve pre-approval is four weeks, depending on the complexity of your application and how quickly you are able to respond to information requests. Applications are reviewed on a first-come, first-served basis. Thank you for your patience as we work diligently to review and approve incentive applications, and for participating in the Save on Energy Retrofit program.
Yes. While your profile information will appear in the new portal, you will need to set a new password. Once the new portal is launched on April 8, you will receive an email inviting you to reactivate your account by setting a new password and security questions. Your user name (which is your email address) will stay the same. Once you have set a new password, you can login to view your applications.
You will be able to sign up for a new account by filling out the form that will be available on this page on April 8. The form submits a request to register for the portal. You will then receive an email to activate your account. The activation link will lead you to a page to set up a password and your security questions. Once you’ve completed these steps, you will be able to log into the new Retrofit application portal.
You will be able to view all applications associated with your User ID in the new Retrofit application portal. If you have more than one User ID, you will need to login with each User ID to see all your applications. All applications you have submitted to your local hydro company will be migrated to the new Retrofit portal. However, applications with the status of “Pre-project – Saved as Draft” will not be migrated and will have to be re-entered in the new Retrofit portal.
If you have questions on an application made before April 1, please contact your local hydro company.
The new Retrofit Portal User Guide on this page provides step-by-step instructions about the Retrofit portal and how to use it. You can also sign up for a future training session listed on this page. For additional questions, please contact email@example.com or 1-844-303-5542.
If you are having difficulty signing up for or logging into an account, please contact firstname.lastname@example.org or 1-844-303-5542.
If you assign a third party (a contractor or project manager) to act on your behalf, you do not need an account to log-in to the portal. If not, you will need an account to provide sign-off on the application.
Both approaches work. An Applicant Representative can create a new application by first specifying the Applicant (or organization seeking the rebate) they are working for and then proceeding to create the new application. As an alternative, Applicants can also assign their application to an Applicant Representative to prepare the application. In all cases, however, the final application must be sent by the Applicant to the IESO for approval.
The Applicant Representative prepares and submits the application to the Applicant, who in turn reviews and submits the application to the IESO. Only an Applicant can officially submit a Retrofit application to the IESO.
No. Unfortunately, you will need to set-up new production credentials or have your existing production credentials updated to include the Retrofit application. Please contact your Online IESO Application Representative within your LDC to initiate this process.
Specific administrative reporting will be developed in future releases. Please contact LDC.Support@ieso.ca to discuss specific reporting needs.
Please contact LDC.Support@ieso.ca for issues related to existing applications and reported results.
Please ensure to include the following information in your inquiry: