Applying for your incentive just became easier through the Retrofit application portal – a self-serve platform that provides applicants and their representatives a streamlined way to apply for the Retrofit program.
If you have any questions about signing up, please contact Retrofit@ieso.ca or 1-844-303-5542.
Note: If you had an existing account in the previous system, you must reactivate your account. Fill out the Sign Up form above. Sign up with the same email address used for your previous account and you will receive a reactivation email.
Call us at
for application support or general questions.
Find all required programs documents to help get you started on an application.find retrofit program documents here
The digital user guide offers detailed guidance on how to use the Retrofit Portal when applying for Retrofit program incentives.DIGITAL User guideRetrofit portal user guide for Applicants and Applicant Representatives
Check here for top tips on how to give your Retrofit application a smooth ride through its technical review.Top tips for a smooth application
Find the August 29, 2019 webinar presentation outlining tips for a smooth application process below. A recording of the webinar is coming soon.Retrofit ApplicationsTips for a smooth application process
Getting started? Here's how to create and submit a Retrofit Application.
Creating a Retrofit Application
You can quickly recall an Application if you have submitted one with errors. Note that you won't be able to recall an application once the IESO begins its review.
Recalling an Application
If you have similar Retrofit projects, you can copy an existing Application to speed up the process.
Copying an Application
Just in case – here’s how to request a change to your pre-approved Retrofit Application. This function will be unavailable if you have already submitted your Post-Project Submission.
Submitting an Amended Application
You'll need to submit a Post-Project Submission once your project is complete so you can receive your incentive. Here's how to create and submit one.
Creating a Post-Project Submission
Once your Post-Project Submission is approved by the IESO, the next step is to submit a Final Invoice to receive your incentive.
Submitting a Final Invoice
Frequently Asked Questions - for Applicants and Applicant Reps
Yes. While your profile information will appear in the new portal, you will need to set a new password. Sign up with the same email address used for your previous account and you will receive a reactivation email to activate your account by setting a new password and security questions. Your user name (which is your email address) will stay the same. Once you have set a new password, you can login to view your applications.
When you begin your project is up to you. You can begin work once your application is submitted, or you may wait until your application receives pre-approval to ensure it meets program requirements. If you choose to start your project before your application is pre-approved, it is important to know there is a risk that your project may receive a lower than expected incentive amount, or that your project application may not be approved.
Pre-approval means that the IESO has reviewed your application and the project has been deemed eligible for a Retrofit incentive. A formal notice will be sent via the Retrofit Portal stating that you may proceed with the project in accordance with the program requirements.
Most application pre-approvals take about 2-3 weeks to complete. The length of the approval time can often depend on the complexity of the project and the amount of follow up required.
If a high volume of applications is received, pre-approval time may exceed this timeline. We recommend checking in with your technical reviewer or signing in to your Retrofit Portal account to keep track of your application’s progress.
During the pre-approval process, your technical reviewer may determine that your application requires further information to support pre-approval. Mandatory QA/QC is required for projects that exceed certain incentive amounts. Please refer to the QA/QC guidelines for more information.
You may submit pictures showing the existing conditions to support your application. However, QA/QC requirements can vary slightly from project to project and your technical reviewer may request further specific photographs to fulfill the QA/QC requirements once the application review process has begun.
Please refer to the Top Tips guide for more information.
There is no grace period for submitting an application for a project that has already started. As described in the program requirements, participants must not have entered into a binding commitment prior to applying to the Retrofit program.
You will be able to sign up for a new account by filling out the form that is available on this page. The form submits a request to register for the portal. You will then receive an email to activate your account. The activation link will lead you to a page to set up a password and your security questions. Once you’ve completed these steps, you will be able to log into the new Retrofit application portal.
You will be able to view all applications associated with your User ID in the new Retrofit application portal. If you have more than one User ID, you will need to login with each User ID to see all your applications.
If you have questions on an application made before April 1, please contact your local hydro company.
You need to create an account to provide sign-off on the application. If you assign a third party (a facility management company) to act on your behalf, you do not need an account to log-in to the portal.
Both approaches work. An Applicant Representative can create a new application by first specifying the Applicant (or organization seeking the rebate) they are working for and then proceeding to create the new application. As an alternative, Applicants can also assign their application to an Applicant Representative to prepare the application. In all cases, however, the final application must be sent by the Applicant to the IESO for approval.
The Applicant Representative prepares and submits the application to the Applicant, who in turn reviews and submits the application to the IESO. Only an Applicant can officially submit a Retrofit application to the IESO.
Frequently Asked Questions - for LDCs
No. Unfortunately, you will need to set-up new production credentials or have your existing production credentials updated to include the Retrofit application. Please contact your Online IESO Application Representative within your LDC to initiate this process.
Specific administrative reporting will be developed in future releases. Please contact LDC.Support@ieso.ca to discuss specific reporting needs.
Please contact LDC.Support@ieso.ca for issues related to existing applications and reported results.
Please ensure to include the following information in your inquiry:
Attention to Program Participants (Including Applicants and Applicant Representatives): This system is owned and operated by the IESO. As a registered Program Participant, you have a unique and confidential User Account and Password to access this system and you agree to maintain their confidentiality. You specifically agree that you are exclusively responsible for all access to and any activity on this system that occurs through the use of your User Account and Password. If you become aware of any unauthorized use of your User Account or Password, you agree to immediately notify the IESO. The IESO is not liable for any loss or damage arising from any unauthorized access or use of your User Account and Password. As a registered Program Participant you must use this system in accordance with the Program Requirements and the Participant Agreement. If you do not agree with these terms and conditions, immediately advise the IESO and do not login to this system. The IESO reserves the right to restrict or remove access to this system at its sole discretion.